Proudly Baked in the UK
About Us This web site is owned and operated by Blackfriars Bakery. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Blackfriars Bakery
185 Gloucester Crescent, Wigston, Leicester LE18 4YH England
Phone: +44 (0) 116 2786029
Fax: +44 (0) 116 2785348
Email: bfriars@blackfriarsbakery.co.uk
VAT No: GB 661 2199 39
Company number: 3051054
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept all major card payments via Paypal. If you are shopping from outside of the UK, place your order and your card company will convert the transaction to your own currency. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling All UK Mainland orders are £4.99 for delivery. Jack in the Box free delivery only applies to UK Mainland. UK Mainland orders in excess of £60 will qualify for FREE delivery. Delivery for overseas orders are calculated at the checkout dependant on the country and size of the order. Any associated customs fees are the responsibility of the recipient/buyer and are not included in the postage charge. |
| Delivery Schedule We will normally send your order to you within 5 business days. International orders are generally received in under 14 days. You must inform us within two working days of receipt of the order if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders Back orders are not sent out at present. If one of your products is out of stock on your order, you will be notified and given the choice of an alternative or refund. |
| Credit Card Security All payments are made securely via Secure Trading. No card details are stored by Blackfriars Bakery. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0) 116 2786029 or fax us on +44 (0) 116 2785348 or write to us at Blackfriars Bakery, 185 Gloucester Crescent, Wigston, Leicester LE18 4YH England. |
| Privacy Policy Blackfriars Bakery do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable and original condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.